If you have any other questions that you can’t find the answer to on our website, please e-mail firstname.lastname@example.org or phone 01425 470721 between 9am and 5pm.
Can I pre-book?
You can pre-book activities such as Go Ape, Nets Adventure and Segways directly on the Go Ape website, or by calling 01603 895500. Golf and activity sessions can be pre-booked online or by calling the booking line on 01425 479776.
We don’t offer a pre-booking option for parking or cycle hire. Please bear in mind we currently have a reduced capacity in our car park. We advise arriving either before 10am or after 2pm where possible as it is normally less busy.
Can I bring a dog to Moors Valley?
Dogs are welcome to visit Moors Valley but must be under close control at all times and in many areas must be kept on leads. Dogs are not permitted in either of the Play Areas near the Visitor Centre. A dog park is provided at the entrance to the Junior Play Area. Please come along prepared to clear up after your dog – bins are located in the Forest area only. Click to find out more.
Is there a cash point at Moors Valley?
No. However all outlets and parking pay stations will accept payment by cards and contactless devices.
Can I bring a barbecue (BBQ)?
To protect our park and wildlife, BBQs and fires are not currently permitted at Moors Valley.
Are there baby changing facilities at Moors Valley?
Yes. There are family cubicles with baby changing facilities within both the ladies and gents toilets. There is also a separate large family cubicle with baby changing facilities.
Is there public wifi at Moors Valley?
Yes, in the Visitor Centre building and rear patio areas. Please ask a Ranger for details to enable you to connect to the Dorset-Council-Public network.
Can I get to Moors Valley using public transport?
Yes. Moors Valley can be accessed by bus from Verwood or Bournemouth.
Can I visit Moors Valley in a campervan or motorhome?
Yes, you can. Our car park does not have any height restrictions so that high vehicles are able to access the car park. Any vehicle with less than 13 seats is classed as a car for vehicle charges. During busy times car park attendants direct vehicles to the most suitable space for their vehicle type and size. We have a coach park area for particularly large vehicles.
Please note that we are not currently accepting any coach bookings.
Can Moors Valley provide memorial features in memory of a lost loved one?
Yes, we offer a range of memorial options including benches. Please email email@example.com or call 01425 470721 for more information.
Can we camp at Moors Valley?
There is no camping allowed at Moors Valley. However, there are camping and caravan sites nearby. Please contact the local Tourist Information Centres for details.
If you are visiting the area and would like details of other attractions in the area, we recommend you take a look through the Visit Dorset website.
Can I hire the facilities at Moors Valley for a birthday party / private function?
Yes. Please see our private functions page for details about hiring the facilities for a birthday party, wedding reception, or anniversary or if you would like to hold a charity event at Moors Valley.
Why are there no bins at Moors Valley?
The Restaurant and ice cream kiosks will happily take back any rubbish from items bought on site.
However, if you bring a picnic to enjoy at Moors Valley we ask you to take the rubbish home with you. There are a number of reasons for this. Bins, however often they are emptied, often smell and attract wasps and flies; squirrels, foxes, badgers and rodents. The wildlife would be attracted to the bins and could well make themselves ill by eating inappropriate food or packaging material.
Moors Valley is an area of countryside and we feel bins would look unsightly and spoil the park. So, please help us to keep Moors Valley a tidy place for people and a safe place for animals by being responsible for your own rubbish.
What happens if we have an accident?
Due to COVID restrictions, our Rangers are not currently administering first aid, unless a life-threatening situation arises. We will endeavour to assist with providing suitable first aid supplies and advice where possible
If you or a member of your group require help please go to the Visitor Centre or call 01425 470721. If you call an ambulance please contact the Visitor Centre so we can direct the ambulance to you.