News from the Park
News from the Park
Moors Valley Now Open
Updated 7 August 2020
Moors Valley Country Park and Forest reopened on Tuesday 26 May.
At this stage, some of the facilities and amenities remain closed and many of the reopened facilities have new procedures in place.
See below for a full list of the facilities that will remain closed.
In line with the latest Government guidance, and after working closely with Dorset Council and Forestry England, the rangers have created and instigated many new procedures around the park, to help keep staff and our visitors safe and to ensure we are following best working practices. Please remember that the rangers will be working hard to ensure all visitors have the best experience possible and will adapt these new procedures as needed.
So please be patient and bear with us.
The car park is now open and normal parking charges apply.
Full details of our car park charges are listed here.
Facilities Now Open
- Play Parks – full details on the new Play Park guidance is listed here
- Go Ape – full details of Go Apes new procedures are listed here.
- Visitor Centre – please wear face coverings when inside the Visitor Centre from 8 August (exemptions apply)
- Cycle Hire – full details of the new Cycle Hire procedures are listed here.
- Railway – full details of the new Railway procedures are listed here.
- Seasons Restaurant – outside takeaway and limited inside seating
- Ice Cream Kiosk
- Golf – full details of the new Golf procedures are detailed here.
- A limited selection of Nordic Walking sessions – full details are listed here.
Facilities Remaining Closed
- Play Trail – Spiders, Enchanted Woods, Crocodile Crossing 1, Crocodile Crossing 2, Hawk House, Timber and Tree Top Trail are currently open – some with modifications. All other structures remain closed
- Gift shop – pop-up shop available in the Visitor Centre, with all the Moors Valley family favourites
- Ranger Den
- Ranger-led activities and events
- Larger group sessions, such as parkrun
- Visitor Centre and Railway toilets – temporary portable toilets are available in the lower car park, next to the Gruffalo sculptures.
The rangers are operating a streamlined information point service, to help deal with any issues and enquiries, but we would ask that people only raise enquiries that are urgent.
On 23 March, the first day of lockdown, we froze all season tickets, both direct debit and annual, with the promise that everyone would have the closed period added to the end of their membership.
Season Tickets restarted on Tuesday 26 May, enabling members to visit us as usual. Direct Debit payments started on 1 June and we have added 70 days to all annual season tickets that did not expired during lockdown.
Anyone whose season ticket was due to expire during lockdown has had that period added to the membership from 1 June (i.e. if your season ticket was due to expire on 1 April, 8 days after lockdown, your new expiry date will be 9 June). This has now been processed and no season ticket holders need to do anything further to receive the extended date.
*UPDATE* Now those people shielding have been given the green light to get out and about again we have also extended their season tickets by a further 62 days, or by the period left on the season ticket before it expired.
If you have a gift voucher for parking, bike hire or our gift shop we will honour any due to expire or those that expired during lockdown, for the rest of 2020. So don’t panic you wont lose out and there will be no rush to come and use the voucher.
Coronavirus (COVID-19) Help, Support and Advice
For information on the Coronavirus (Covid-19), what you need to do, what support is available and how you can help please visit the governments dedicated website.