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FAQs

FAQs

If you have any other questions that you can't find the answer to on our website, please e-mail rangers@moors-valley.co.uk or phone
01425 470721.

Can I bring a dog to Moors Valley?

Dogs are welcome to visit Moors Valley but must be under close control at all times and in many areas must be kept on leads. Please come along prepared to clear up after your dog – bins are located in the Forest area only.

Is there a cash point at Moors Valley?

No. However Seasons Restaurant, both railway stations, Cycle Hire Centre, Country Shop, Golf Centre and Go Ape office will accept payment by cards. You can also pay for your parking by card at the pay stations. The ice cream kiosk and takeaway kiosk cannot take payment by card.

Can I have a BBQ?

Yes. Please see our food and drink page for details.

Are there any undercover picnic areas at Moors Valley?

Unfortunately not, however you can enjoy a homecooked lunch inside the Visitor Centre at Seasons Restaurant.

Are there baby changing facilities at Moors Valley?

Yes. There are family cubicles with baby changing facilities within both the ladies and gents toilets. There is also a separate large family cubicle with baby changing facilities.

Is there public wifi at Moors Valley?

Yes, in the Visitor Centre building and rear patio areas, called ‘Council-PublicAccess’.

Can I get to Moors Valley using public transport?

Yes. Moors Valley can be accessed by bus from Verwood or Bournemouth.

Can I visit Moors Valley in a campervan or motorhome?

Our car park does not have any height restrictions so that coaches and high vehicles are able to access the car park. Any vehicle with than 13 seats is classed as a car for vehicle charges. During busy times car park attendants direct vehicles to the most suitable space for their vehicle type and size. We have a coach park area for particularly large vehicles.
Please note, we do not allow people to cook using barbeques or camping stoves in the car park area (risk of forest fire). BBQs can be used in our Forest picnic area or Lakeside picnic area only, but they MUST be on a stand at least 30cm off the ground.

Can Moors Valley provide memorial features in memory of a lost loved one?

Yes, we offer a range of memorial options including benches and sculptures.

Can we camp at Moors Valley?

There is no camping allowed at Moors Valley, however there are camping and caravan sites nearby. Please contact the local Tourist Information Centres for details.
If you are visiting the area and would like details of other attractions in the area, we reccomend you take a look through the Visit Dorset website.

Can I hire the facilities at Moors Valley for a birthday party / private function?

Yes. Please see our private functions page for details about hiring the facilities for a birthday party, wedding reception or anniversary or if you would like to hold a charity event at Moors Valley.
Please see our corporate visits page for information to help you plan a meeting or team building day at Moors Valley.

Why are there no bins at Moors Valley?

The Restaurant and ice cream kiosks will happily take back any rubbish from items bought on site however if you bring a picnic to enjoy at Moors Valley we ask you to take the rubbish home with you. There are a number of reasons for this – bins, however often they are emptied often smell and attract wasps and flies; squirrels, foxes, badgers, rodents and birds would be attracted to the bins and could well make themselves ill by eating inappropriate food or packaging material; Moors Valley is an area of countryside and we feel bins would look unsightly and spoil the park. So, please help us to keep Moors Valley a tidy place for people and safe place for animals by being responsible for your own rubbish.

What happens if we have an accident?

All Rangers are first aid qualified and regularly trained by the Ambulance Service. If you or a member of your group require first aid please go to the Visitor Centre or call 01425 470721 and a Ranger will come to you. If you should call an ambulance please contact the Visitor Centre so that we can direct the ambulance to you.